Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you subscribe to our newsletter, fill out a contact form, or make a booking inquiry, we may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Travel preferences and requirements
• Payment information (for bookings)

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on our site
• Date and time of your visit
• Click patterns

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For more information about how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and personalizing our services
• Processing and fulfilling your booking requests
• Communicating with you about your inquiries or bookings
• Sending you newsletters and promotional content (with your consent)
• Improving our website and services
• Analyzing usage patterns and trends
• Ensuring the security of our website
• Complying with legal obligations

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: When you have given us explicit consent to process your data for specific purposes, such as receiving marketing communications.
• Contract: When processing is necessary for the performance of a contract with you (e.g., to fulfill a booking you have made).
• Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services or preventing fraud.
• Legal Obligation: When we need to comply with a legal or regulatory obligation.

4. How We Share Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our website and provide our services (e.g., payment processors, email service providers, analytics providers).
• Travel Partners: Hotels, tour operators, and other travel service providers necessary to fulfill your booking requests.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. International Transfers

We may transfer your personal information to countries outside of Australia. When we do, we ensure a similar degree of protection is afforded to your information through appropriate safeguards, such as using standard contractual clauses approved by relevant regulatory authorities.

6. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to your personal information.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Discover Australia
123 Tourism Avenue
Sydney, NSW 2000
Australia

Phone: +61 2 8765 4321

Email: [email protected]

13. Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.